The TRW Operational Excellence approach focuses on enhancing efficiency across an organization’s business functions and processes. Our vision of Operational Excellence is integral to organizational leadership and intelligence. It can be described as a philosophy that embraces a learning culture, problem-solving, and leadership as key components of continuous improvement and competitive advantage.

Our approach emphasizes the interconnectedness of various functions within the value stream, ensuring that everyone understands the upstream and downstream effects of decision-making.

Many people find the concept of Operational Excellence challenging to define, often perceiving it as either too ambiguous or overly broad. However, it is not merely a set of activities to perform; rather, it is a mindset that should permeate both leadership and employees. Operational Excellence is achieved when every member of the organization recognizes the flow of value to the customer, appreciates what the customer values, and consistently delivers on those expectations.

The ultimate goal of Operational Excellence is to continuously meet customer expectations by improving the processes through which a business operates. It promotes enhancements in key performance metrics that are shared and understood by everyone in the organization. In our view, this is achieved—The Right Way, Together